Hospitality Training

Looking for professional and inspirational staff training for your hospitality or tourism business in Scotland, Argyll, Highlands and Western Isles?

You’ve come to the right place!

At NorthStar Consultancy, we offer a range of training courses and professional licensing qualifications required in the Scottish Hospitality industry. We specialise in delivering training throughout the Highlands.  To find a customer service workshop or a Scottish Personal licensing course near you, simply click on the link below the type of course you are looking for.  If you don’t see a course which is convenient for you, simply get in touch…

Christine’s engaging delivery and extensive knowledge will fill your team full of enthusiasm,  and the knowledge to carry out their duties with confidence and skill.


BIIAB Professional Scottish Licencing Qualifications

Through our membership of the British Institute of Innkeeping, we offer a range of training courses and professional alcohol licensing qualifications required by law to sell alcohol in Scotland.  We specialise in providing personal licence training courses for Scottish personal licence holders (SCPLH), personal licence refresher (SCPLHR) training courses and members of staff retailing alcohol. We deliver on-line or will travel to your area to minimise time away from your business and to reduce your costs.

Check out our Facebook Page for forthcoming Scottish Alcohol Licensing Workshops here …


wh-recognised-business-logoWorldHost “Principles of Customer Service”

This one-day customer service training course will motivate your staff to deliver excellent customer care that will delight your customers and increase repeat business. We will deliver internal training in your business anywhere in the Argyll & Bute, Highland and Western Isles regions.

WorldHost customer service training sessions are energetic and interactive, and will really get your team thinking about their role in the customer experience.

Check out our forthcoming WorldHost Workshops in Argyll, Highland Region, Western Isles here …


WorldHost 2020 

Covid-19 customer service training for front of house staff. This short 60 minute customer service on-line training course will empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer facing environment.

Discover more about our WorldHost 2020 training on-line, here …


Food Hygiene Qualifications

Food Hygiene is such an important part of any Hospitality business but finding time to achieve the required qualifications is not always easy in a hectic season. To minimise on time out of the business and to maximise efficiency, why not purchase on-line training courses for your team? Ideal for businesses in Scotland, Argyll, Highland Region and Western Isles, for whom travelling is an issue.

E-mail us to purchase your on-line Food Hygiene Training here …