Well respected in the self-catering industry, with over 25 years’ self-catering management experience, we have expertise in property marketing, customer service, quality assurance, property management, green tourism, compliance and sustainability. We can offer a wealth of knowledge and connections which can assist your business prosper.

There are many diverse challenges facing owners of self-catering businesses, taking up your personal time, which can completely overshadow the pleasure of owning a holiday home. We help you to tackle these challenges and present solutions to take forward. We can also assist you by implementing the solutions and carry out training to put your business on the path to a more positive future.

We can help with some of the challenges you may be facing including:-

  • Increase property occupancy
  • Gather & improve customer feedback
  • Property marketing
  • On-line bookings
  • Compliance management– Compliance Reporting for COSHH, Legionella, Risk Assessment, Alcohol Awareness
  • Customer Service training
  • Preventative maintenance planning
  • Refurbishment planning
  • Supplier sourcing
  • Accessibility – make your property user friendly
  • Going Green & Lean – Eco-friendly on a budget
  • Creating a sustainable business – increase custom, control costs, generate new income streams
  • Feasibility Studies – research, reporting & feedback
  • Mystery Shopper Visit –Product and service audit with operational solutions
  • Management Support – administration solutions, stock control, document design & preparation

We understand that all hospitality and tourism businesses are all different, with diverse objectives and priorities, which means that in response we will be flexible and tailor our consultancy approach to meet the specific needs of each client, responding quickly to any situation, ensuring that no time is lost particularly for any business critical activities. Our aim is to make your business more sustainable, profitable, time and cost efficient, as part of a stress-free and organic process.

Contact us to discuss, without obligation, how NorthStar Consultancy can support your business.

Contact NorthStar