About Us

Christine Roberts

With over 25 years’ experience in management, Christine has a strong and varied background in the hospitality and tourism business, across many sectors and disciplines, from self-catering cottages to country estates, from small independent cafés to international chains, small country hotels, tourism businesses, retail and timeshare.

CURRENT MEMBERSHIPS/CONNECTIONS

  • Member of British Institute of Innkeeping (BII)
  • Training Centre approved by British Institute of Innkeeping Awarding Body (BIIAB)
  • Member of AITC (Argyll & the Isles Tourism Co-operative)
  • Member of West Highland Chamber of Commerce

PAST MEMBERSHIPS/CONNECTIONS

  • Committee Member of ASSC (Association of Scotland’s Self-Caterers 2012-2014)
  • Travel & Tourism Lecturer at Argyll College UHI (2012)
  • Director of TATOC – The Timeshare Association (2015-2017)
  • Member of Caithness Chamber of Commerce 
  • Member of Venture North
  • Member of NC500 Business Club
  • Member of Chartered Institute for the Management of Sports & Physical Activity (CIMSPA)
  • WorldHost® Licensed trainer – The Principles of Customer Service
  • Member of Institute of Hospitality
  • Member of Scottish Tourism Alliance

Christine specialises in delivering Scottish Personal Licence training and advising on Alcohol Licensing  & Short Term Let Licensing issues.

Why NorthStar Consultancy?

Operated by Christine Roberts, NorthStar Consultancy offers affordable tailored hospitality & tourism business support to businesses in a approachable manner. The main services offered include Scottish Personal Licence training (including Statutory 2 hour Staff training), Customer Service training, Premises & Occasional Licence application support, (including Compliance advisory checks) and Short Term Let Licence application support. Additional services include PAT Testing, Premises Manager cover and General Management cover as required.

As no two businesses are alike, Northstar Consultancy offers a flexible service, tailoring our approach to meet the individual needs of our clients. All Hospitality related enquiries are welcome, and will be treated in confidence.