WorldHost® Principles of Customer Service

WorldHost, Hospitality,Customer Service





Our WorldHost ‘Principles of Customer Service’ workshop will give your staff the skills and knowledge necessary to deliver excellent customer service, giving your business the excellent reputation it deserves.

The benefits

  • Our interactive workshop teaches your staff crucial customer service skills that can lead to:
  • Increased revenue, repeat business, average spends and net sales
  • Better communication between staff and customers
  • Improved internal communication
  • Increased staff motivation, and therefore reduced staff turnover and absenteeism
  • Higher quality assurance ratings and improved scores on sites like TripAdvisor

When you train 50% or more of your front-line staff using any of the WorldHost programmes, you can also apply to become a WorldHost Recognised Business – a ‘must-have’ badge for customer service.

Who should take this course?

This course is ideal for any member of staff that has day-to-day interaction with customers – whether they’re an assistant, supervisor, department head or director.

It’s also relevant to staff in non-customer-facing roles; many of our clients report that the training improves internal communication well as across front-line customer service.

What the course covers:

  • The role of all staff in delivering outstanding customer care
  • Giving positive first impressions
  • Communication and listening skills to create excellent rapport with customers
  • Generating revenue for your business through customer service excellence
  • ‘Going the extra mile’

Keep it fresh with mobile learning

If you want to keep the WorldHost Principles of Customer Service training fresh in your staff’s mind, you can add our WorldHost M-Learning – which delivers monthly online reminder videos and quizzes to your staff in the year following their training – to your package. FIND OUT MORE…


Open programme : £95 per person*
No. of people per programme : Up to 14
Course length : 1 day

*All prices exclude VAT.
*We can apply for a subsidy on your behalf from Caithness Chamber of Commerce