Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer facing environment. Covid-19 customer service training for front of house staff.

 

WorldHost 2020 prepares your service professionals for front-line duty beyond Covid-19. Exploring the key changes that service professionals will encounter on a day to day basis, the programme focuses on three key aspects;

  • the working environment
  • peoples’ behavioural changes
  • health, safety and hygiene.

Empowering your staff to adapt the service you provide, it supports your customers ever changing needs and expectations, keeping people safe and driving consumer confidence in your business.

WorldHost 2020 is an engaging and interactive experience, looking through the eyes of multiple businesses to implement new ways of working. Easily accessible as e-learning, participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast.

Book your WorldHost 2020 course now!

Contact us: info@northstarconsultancy.co.uk

Who should take the workshop?
This e-learning programme is aimed at any front-line staff who come into contact with and have regular interactions with customers.

What does it cover?

  • Personal Protective Equipment in a customer facing role
  • Maintaining good personal hygiene
  • Behavioural expectations on public transport
  • Communicating key information and setting clear boundaries at arrival and entrance
  • Greeting customers, guests and visitors
  • Adapting the interior environment
  • Customer interaction
  • Taking payments
  • Maintaining facilities and a clean environment
  • The importance of being ‘fit for work’

Benefits of the programme

  • An easily accessible 60 minute e-learning programme
  • Adaptable to multiple roles, working environments, sectors or industries
  • Learning can easily be applied in the participants work setting
  • Businesses that train all their staff can apply for a ‘WorldHost 2020′ badge to display on physical entrances and digital platforms. This will give the public reassurance that investment in personal protection and social safety measures are in place.

Learning outcomes
This course meets the professional standard for service operators. The key learning outcome is to drive positive behaviours in a rapidly changing customer facing environment that:

  • Support health and hygiene
  • Maintain a positive reputation
  • Increase customer confidence

What is the cost of the programme?
The retail price for this 60-minute e-learning programme is £5 per participant. This course is being offered at a reduced rate to make it accessible for all types of organisations during this difficult time, helping to assure business leaders that they can reopen their doors with confidence.

Find out more about WorldHost 2020 HERE

Get back in business with WorldHost 2020
Get in touch by email now or speak to me about the programme.